Modernizing Clinical Communication & Device Ecosystem in a Healthcare Institution
Replaced legacy Cisco infrastructure with a unified Microsoft-based solution, achieving operational savings of $1.25M/month with ROI in under 3 months.
Background
A top-ranked medical institution faced operational inefficiencies due to an outdated and fragmented communication infrastructure relying heavily on legacy Cisco devices.
Problem Statement
- •Clinicians carrying multiple devices
- •Disrupted patient care due to device fragmentation
- •High dependency on legacy Cisco systems
- •Poor collaboration and messaging stability
- •Increased IT support and maintenance overhead
Solution
Platform Used: Microsoft 365 + Microsoft Teams
Device Consolidation
Migrated from over 12,000 Cisco devices to 4,000 iOS devices, enabling clinicians to work with a single unified device
Communication Modernization
Replaced Cisco phone services with Microsoft Teams for calling, messaging, and collaboration
Messaging & Collaboration Upgrade
Modernized messaging platforms to improve stability, reduce downtime, and enhance real-time collaboration
Contact Center Enhancement
Extended contact center functionalities to support healthcare operations more efficiently
Conference & Workspace Overhaul
Centralized conference services and modernized physical spaces for seamless collaboration
Impact Measurement
- •Operational Cost Savings Report
- •Device Consolidation & Adoption Metrics
- •Collaboration Efficiency Report
Outcomes
- Single-device experience for clinicians
- Improved collaboration and communication
- Reduced operational and support costs
- Enhanced clinician productivity
- Uninterrupted patient care