Streamlining Onboarding Process in Healthcare Center using ServiceNow
Reduced onboarding time from 26 days to 3 days (88% improvement).
Ohio, USA
Background
A renowned healthcare center faced inefficiencies in its employee onboarding process due to excessive templates, approvals, and manual dependencies.
Problem Statement
- •Delayed employee onboarding
- •Complex approval chains
- •Manual background checks
- •Dependency on e-Services and ID Processing teams
Solution
Platform Used: ServiceNow
Template Optimization
Consolidated 25–26 onboarding templates into a single unified template
Background Check Integration
Integrated background check validation directly into the onboarding form
Dependency Removal
Removed dependencies on e-Services team and eliminated 24-hour wait timers
Workflow Optimization
Removed unnecessary approvals and streamlined workflows
UI & Backend Redesign
Redesigned form UI and rebuilt backend workflows
Impact Measurement
- •New Onboarding – Average Lifetime Report
- •Old Onboarding – Average Lifetime Report
Outcomes
- Faster onboarding
- Improved productivity
- Reduced manual intervention
- Enhanced user experience