Integrating Multiple Tools for Enhanced Visibility and Efficiency
Integrated SharePoint, Teams, and SolarWinds into ServiceNow.
Background
The organization aimed to centralize inventory, incident, and request management by integrating multiple tools into ServiceNow.
Problem Statement
- •Lack of real-time inventory visibility
- •Manual and error-prone processes
- •Operational inefficiencies
Solution
Platform Used: ServiceNow
Tool Integration
Integrated SharePoint, Teams, SolarWinds, Cisco, Aria, and Dell
Inventory Centralization
Created a centralized inventory management system
Workflow Automation
Replaced email-based requests with ServiceNow forms
Outcomes
- Real-time inventory visibility
- Reduced manual work
- Improved operational efficiency
- Enhanced collaboration across teams