Automation Discovery Report in ServiceNow
Automated repetitive incidents like password resets.
Background
ServiceNow Automation Discovery analyzed incident and request data to identify automation opportunities.
Problem Statement
- •Repetitive manual tasks
- •Inefficient resource utilization
- •Increased ticket volume and SLA breaches
Solution
Platform Used: ServiceNow
Automation Discovery
Identified automation candidates using built-in reports
Template Usage
Used pre-built automation templates for common tasks
Outcomes
- Reduced SLA breaches
- Improved response times
- Lower operational costs
- Employees focused on higher-value work