Customized Survey and Dashboard for Service Delivery Improvement
Automated feedback surveys for incidents.
Background
The service delivery team lacked visibility into customer satisfaction and resolution quality.
Solution
Platform Used: ServiceNow
Customized Surveys
Created tailored surveys for Incident and Non-Catalog requests
Dashboard Creation
Built executive dashboards for satisfaction visibility
Outcomes
- Improved customer satisfaction
- Reduced rework
- Lower support costs
- Enhanced customer experience