Healthcare

All-In-One (AIO) Devices: Modernizing Workflows and Communication for Clinical & Nursing Staff

Our All-In-One (AIO) Devices solution transforms Microsoft Teams into a unified clinical platform, consolidating fragmented legacy systems to deliver a $15.17M annual benefit and a 279% Year 1 ROI through improved workflow efficiency.

Ohio, USA

All-In-One (AIO) Devices: Modernizing Workflows and Communication for Clinical & Nursing Staff

Background

Major Healthcare CIOs in past couple years are facing a "margin emergency" characterized by rising labor costs and fragmented digital assets. A top-ranked academic medical center in Ohio partnered with i-Connectresources to execute an All-in-One (AIO) Devices strategy. The goal was to operationalize Gartner's "Intelligent Health" imperatives - precision, equity, ethics, and interoperability - by leveraging their existing Microsoft 365 and Teams infrastructure.

Problem Statement

•Communication Gaps: Fragmented workflows and frequent system outages.
•High Operational Costs: Overlapping licensing fees and complex support requirements.
•Clinician Burnout: Increased 'toil' due to inefficient tools and low staff morale.
•Support Fatigue: A heavy IT load managing a diverse and aging hardware fleet.
•Manual work: Clinicians had to carry paper for Emergency/Important phone numbers.

Solution

The All-in-One (AIO) Devices solution consolidated the fragmented ecosystem into a single, secure experience on Microsoft Teams, deployed via 4,000 iPhone SE devices. Key implementation steps included:

Platform Used: Microsoft 365 + Microsoft Teams (AIO Strategy)

Voice Migration

Transitioned from Cisco to Microsoft 365 with a standardized 10-digit numbering plan.

Centralized Directory

Built unit-specific contact lists in SharePoint for instant peer-to-peer reach.

Clinical Integration

Integrated the Rover bedside alarm application to flow critical alerts directly to the iPhones.

Unified Access

Created a 'front door' for clinicians providing one-tap access to browser-based clinical resources and bookmarked high-value applications.

Software Consolidation

Related applications were migrated to iPhone, so clinicians/staff can access from one device.

Key Features

Single Device Strategy

Consolidation of calling, messaging, and alarms onto a single iPhone. 

Ambient Alerting

Real-time integration with bedside alarms (Rover). 

Cloud-Native Infrastructure

High-availability Teams environment replacing legacy on-premises hardware. 

One-Tap Clinical Bookmarks

Instant access to essential web-based medical tools.

Centralized Governance

Microsoft 365 policy enforcement for security and compliance. 

Impact Measurement

•Cisco Licensing Elimination: $2.70M annual savings
•Device Maintenance Savings: $1.00M annual savings
•Voice Infrastructure Reduction: $1.87M annual savings
•Clinical Time Efficiency (240,000 hours): $9.60M annual savings
•Total Annual Benefit: $15.17M | Year 1 ROI: 279%

Outcomes

Financial Efficiency: Achieved a 279% ROI in Year 1 with a payback period of less than three months.
Operational Reliability: Reduced communication downtime to near-zero, reclaiming 50+ hours of productive time per month.
Clinical Safety: Accelerated critical response times by 40–60% through integrated alerting.
Staff Experience: Improved clinician satisfaction scores by 20–30% and reduced onboarding time by 60%.
IT Optimization: Realized a 40–50% reduction in device-related support tickets.

Benefits

Margin Stabilization

Significantly reduced technology "sunk costs" and redirected funds toward clinical care.

Workforce Sustainability

 Combated burnout by reducing "toil" and simplifying the digital workspace for nurses and allied health professionals.

Improved Interoperability

 Used Teams as a "communication fabric" to bridge gaps between alarms, collaboration tools, and clinical data. 

Scalable Blueprint: 

Established a repeatable model for modernizing Clinical Communication and Collaboration (CCC) without purchasing a new standalone platform. 