How We Helped a Healthcare Provider Save 18% in SaaS Licensing Costs

Published by i-ConnectresourcesRead time: 3 min

When one of our healthcare clients approached us, they had multiple SaaS tools (ServiceNow, Microsoft 365, Salesforce) — but no visibility into overlapping licenses, unused modules, or underutilized users.

At <strong>i-Connectresources</strong>, we’ve seen organizations transform their IT service management simply by refining their CMDB practices. In one case, automated asset discovery and real-time dependency mapping improved change success rates by 40%.

Using license discovery + optimization workflows, we:

Identified 800+ inactive user licenses

Consolidated features based on roles

Automated approval-based allocation

Reduced renewal costs by 18%

Use the data you already have in ServiceNow, CMDB, and Microsoft admin centers — then act on it with automated workflows.